Frequently Asked Questions

How long will it take to receive my order?

We aim to ship orders within 1-2 business days. Delivery times vary depending on your location and the shipping method chosen during checkout. You can find estimated delivery times on our shipping information page.

What payment methods do you accept?

We accept major debit & credit cards, such as Visa & Mastercard. Additionally, we offer alternative payment options like UPI and COD(Cash on delivery) for your convenience and security.

What is your return policy?

We have a customer-friendly return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery. The item should be in its original condition with all tags attached. Please refer to our returns and exchanges page for more information on the process.

How can I contact your customer support?

We are here to assist you! You can reach our customer support team by email at lohagarhexport@gmail.com or by phone, which you can find on our contact us page. Our dedicated team is available during business hours to answer your questions and provide any necessary assistance.

Do you offer international shipping?

Yes, we do offer international shipping to [list countries or regions]. Shipping costs and delivery times will vary based on your location. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 24 hours of receiving your order. Provide us with photos of the damage and your order number, and we will work with you to resolve the issue, either through a replacement or a refund.

Do you offer any offers or promotions?

Yes, we periodically offer discounts and promotions to provide our customers with the best value for their purchases. To stay updated on our latest deals, promotions, and exclusive offers, we recommend subscribing to our newsletter or following our social media channels.

Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping and special packaging for an additional fee. Please select the gift wrapping option at checkout or contact us for more details

How care for do I my handcrafted items?

Care instructions vary depending on the material and type of product. Generally, we recommend avoiding direct sunlight, hand-washing, using a soft cloth for cleaning. Specific care instructions for each item are provided with your purchase.